Orders and Returns
How long does it take to get my order?In Australia we use Australia Post - Regular Parcel Post delivers in 2 days to Metro or 5 days to Country within your state, and 3-6 days interstate. For Express Post - it is next day delivery for 80% of Australian addresses.
Is COVID-19 delaying delivery times?
During COVID-19 we are noticing delays of a few days, and appreciate your patience as Australia Post works with its increased volume and challenges. International deliveries may also experience delays in delivery.
Can I trace my order?
Your order is dispatched from Koh the next business day, and each one has a tracking number so that you can trace where it is in the delivery process at any time.
RETURNSAt Koh we're super proud of the feedback we get from happy customers and we're big believers that you find out the true nature of a company when something goes wrong - such as when you what to return something - so here's some questions and answers that you can rely on from us:
What happens if your product arrives broken?Easy! Give us a call at our shop on 03 5902 2735 or send through an email to firstname.lastname@example.org with a snap of how the product was broken and we'll put another one in the post, or provide a refund - whichever you prefer. While we consider ourselves experts in packing them safely for transit, if it arrives broken, just give us a call or email and we will sort it out.
What happens if the product isn't what i thought it would be and I want to return it?
Give us a call at our shop on 03 5902 2735 or send through an email to email@example.com to let us know, and pop it in the post to:
Attention: Returns (your invoice number)
Koh Living, 59 Main Street, Mornington VIC 3931
(Don't forget to leave your contact details in case we need to contact you)
Whilst you will have to cover the cost of the return postage, when we receive it, within 24 hours we will check it's in the original condition and packaging, and refund your credit card. Please be sure to do this within 14 days of receiving your order.