Help

Shipping

Do you provide tracking numbers?

Yes, we absolutely do! Every order is trackable through our courier company or Australia Post.  Once your order is picked up from us, we send you out an email with your tracking number so that you can follow it along the way.

Do you send overseas?

Yes we do, we ship all over the world and insure our packages so that they arrive safely too.

How much does freight cost?

Standard freight within Australia is $9.95, or free if you order over $89!  We also have a $14.95 flat freight option if you need it express. For customers in New Zealand, Standard postage is $29.00 and Express postage is $39.00. For everywhere else, Standard postage is $49.00 and Express postage is $69.00.

*For UK customers. Please be aware that you will have to pay customs fees and or duties, these fees are set by your government and are the responsibility of you. For more information, please contact your local customs office or postal service.

How long will it take to dispatch my order?

We aim to dispatch your order by the next business day, but earlier if we can.

I’d like to buy your products, where do I find them?

We have a range of stockists around Australia and New Zealand - if you click Store Locator in the footer, you’ll be able to locate stockists close to you.  We always recommend you telephone before visiting if you’re after a particular item to avoid disappointment should it be out of stock in store, or not carried by that particular retailer.

Customer Care

Need help? We're available by phone or email weekdays 9am – 5pm AEST.

1800 811 598

+61 3 9770 8715

info@kohliving.com.au