social media scam Notification

We are aware of a couple of scams at present which suggest our customers are winners of an undisclosed competition which is unfortunately not the case.  Typically the scammer will try to impersonate Koh Living through social media claiming to be notifying of winning a competition and asking the recipient to click on a link to register to claim their prize.  Please be advised in the event Koh Living runs a competition the winner will be notified by either or email addresses, and we will never ask you to click on any links or register.  We continue to monitor our social media to remove scammer posts like this. If you have any questions please reach out to us on either of these email addresses.

Order FAQ's

Can I track my order?

Each order has a tracking number assigned and is emailed to you at the time of dispatch so that you can track where it is in the delivery process at any time.

How long will it take to get my order?

We use Australia Post for deliveries in Australia. Regular Parcel Post delivers in 2 days to Metro or 5 days to Country within your state, and 3-6 days interstate. For Express Post - it is next-day delivery for 80% of Australian addresses.

How long will it take to dispatch my order?

We aim to dispatch your order by the next business day, depending on order volume and peak times, especially during sales such as Boxing Day and EOFY. From Christmas day to the 2nd week of January our warehouse elves take some well needed rest, so orders are dispatched within 3 business days.


What are the conditions of the Free Candle Holder Over $100 Per Order

When you spend over $100.00 in any one order you will automatically unlock the opportunity to add a free Candle Holder gift to your order. The actual design of the Candle Holder we change from time to time, but the cart will show you the current design on offer. You can choose to accept or decline this free gift.

Why isn't my discount voucher working/where do I enter it in the checkout?

The discount voucher for your first-time order is received by email when you initially register - enter your discount code in the discount code field when checking out. These codes are case-sensitive, and the welcome code includes the word WELCOME.

Your welcome discount code is valid for 14 days.

Please contact us before processing your payment if you have any issues, as we cannot process a refund for missed discounts.

Can I use more than one discount code at a time?

Unfortunately, you can only use one offer/discount code at the time of purchase.


What can't I return?

Generally, we don't accept used items, but if you've received something and used it, and it hasn't met your expectations, please call us because we would like to understand why and can provide a refund. Any feedback from you helps us when we're developing and releasing the next round of gorgeous products, so please don't hold back.

What happens if the product isn't what I thought it would be and I want to return it?

Call our head office on 1800811598 or email to let us know, and pop the item in the post to the below address. Whilst you will have to cover the cost of the return postage, we will check to see if the item is in its original condition and packaging and then initiate the refund. Please be sure to do this within 14 days of receiving your order.Attention Returns (+ your order number): 10 Sahra Grove, Carrum Downs VIC 3201(Don't forget to leave your contact details in case we need to contact you)

What happens if my product arrives broken?

Easy! Give us a call at our head office on 1800811598 or send an email to with a photo of how the product was broken and we'll organise a replacement or provide a refund - whichever you prefer. While we consider ourselves experts in packing them safely for transit, if it arrives broken, just give us a call or email, and we will sort it out.

What if I get sent the wrong product?

Sometimes, while we are happily preparing your beautiful order, there may be a rare mix-up due to so many gorgeous products and orders going out. Just let us know, and we’ll apologise and resolve it by sending a replacement in the post straight away! After all, we're real people picking products off of the shelves for your order - not machines. The bonus is that, in almost all cases, you'll get to keep any of the incorrectly sent products :) Just a little apology sweetener from us.

When will I be refunded?

When we receive your return, as long as we're expecting it, we'll get straight on to your refund within a business day. Otherwise, we may have to give you a call - so please remember to pop your contact details in the return so we can reach you if we need to.

Shipping FAQ's

Do you ship overseas?

Yes, we ship all over the world and insure our packages so that they arrive safely too.

International ShippingNew Zealand: Standard postage is $29.00, and Express postage is $39.00.

For everywhere else: Standard postage is $49.00, and Express postage is $69.00.

For UK and European customers: Please be aware that you will likely have to pay customs fees and/or duties to receive your order. These fees are set by the governments of each country and are the responsibility of the recipient to pay. For more information, please contact your local customs agent.

International deliveries may also experience delays in delivery.

How much does freight cost?

Australia Shipping Costs
Regular post $14.95 | Express post $19.95

FREE Shipping on orders over $120

Despatch & Delivery Times

All orders placed before 4pm are shipped next business day where possible.

‌Regular Metro Parcel Post: delivers in 3-5 days

Rural & Country Parcel Post: delivers within 10 days

Express Parcel Post - delivery is less than 3 days.

Busy Periods: During Christmas and sale periods your order will be dispatched within 3 working days

International ShippingNew Zealand: Standard postage is $29.00, and Express postage is $39.00.

For everywhere else: Standard postage is $49.00, and Express postage is $69.00.

For UK and European customers: Please be aware that you will likely have to pay customs fees and/or duties to receive your order. These fees are set by the governments of each country and are the responsibility of the recipient to pay. For more information, please contact your local customs agent.

International deliveries may also experience delays in delivery.

Payment FAQ's

Which payment methods are accepted?

Koh Living is pleased to offer payment by Paypal, Apple Pay, GPay and Afterpay. All prices are in Australian Dollars.

Do you accept Afterpay?

Yes, we do accept Afterpay.

Membership FAQ's

Do you have a membership Program

Yes, we do - please follow the linkherefor an easy step-by-step guide to becoming a member of our rewarding membership program and start earning points and VIP offers today!

Why can't I log into my account?

If you have signed up to receive a 15% discount on your first purchase, this does not automatically create an account. You do not need to be signed in to make a purchase using your discount code. Please see our quick and easy guide here if you wish to sign up for our rewarding membership program.

General FAQ's

Are prices marked on the packaging?

No, we remove any pricing from the packaging or product, knowing that you may give it away as a gift.

I would like to buy your products, where can I find them?

We have a range of stockists around Australia and New Zealand - click here to locate stockists close to you. We always recommend you telephone before visiting if you’re after a particular item to avoid disappointment should it be out of stock in-store or not carried by that specific retailer.

Do you offer gift wrapping?

Unfortunately, at the moment, we do not gift wrap - let us know if it's something important to you so that we can look at it in the future.

How do I contact Customer Service?

Give our awesome Customer Service Team a call on 1800 811 598, or email and one of our staff members will be in touch.

Membership bodies/accreditations?

We are very proud to be a member of the Indigenous Art Code. The Code provides clear standards for dealings between dealers and Aboriginal and Torres Strait Islander artists to deliver: Fair and ethical trade in Artwork; Transparency in promoting and selling authentic Artwork; Efficiency and fairness in how disputes are dealt with.We are also a member of the BSCI - Business Social Compliance Initiative (BSCI), an industry-driven movement aiming to monitor and assess workplace standards across the global supply chain.Koh Living also has SEDEX certification - Sedex stands for Supplier Ethical Data Exchange, an online system that allows suppliers to maintain data on ethical and responsible practices and allows them to share this information with their customers.All our paper products only use FSC-certified paper. FSC - The Forest Stewardship Council certifies forests to ensure their environments are managed responsibly and meet the highest environmental and social standards.

Do you have a shop in Carrum Downs?

We have a warehouse in Carrum Downs that is open for pickups.

Are your products Australian-made?

Many of our products are - please browse our Australian-Made Collectionhere.

Where are your products made?

We are a 100% Australian-owned and operated company, we hire Australian staff, and we give back a portion of sales to all our artists. What we endeavour to do is give our fans beautiful and unique giftware at affordable prices, so we do what it takes to accomplish this.

What are your warehouse opening hours?

9 am to 5 pm on weekdays, excluding public holidays.

What materials are your products made of?

For every product, there is a description available that provides additional information about it. Should you not find what you're looking for please give us a call or email to

Do you cater for corporate gifts?

Yes, we absolutely do corporate gifts! If you're searching for Indigenous-themed or Made in Australia gifts, please don't hesitate to contact us at 1800811598 or email us at We're here to assist you and learn more about how we can be of service

How should I choose the right corporate gift?

We have a variety of corporate gifts to suit any occasion. Please call us on 1800811598 so that we can learn more about what you're after and help you pick the best gift.

How can I find out more about the artists, their artwork and specific products with their designs on?

Please follow the links or clickhereto view all the information about our artists, their backgrounds, artwork, and the stories behind their designs. We also have interesting video and written interviews and direct links to the products available in each of their designs.

Do the tealight holders come in boxes?

Yes, our tealight candle holders come gift boxed along with many of our other products.

Privacy FAQ's

How do you control security of my personal information?

Authorised staff who will use it to fulfil requests, orders and provide news updates as per any requests may access all information disclosed and collected. If you have permitted us to do so, we may contact you occasionally to advise of changes or updates to our website and/or to advise of special offers and news updates.


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which, together with our privacy policy, govern Koh Living’s relationship with you in relation to this website.

The term “Koh Living” or “us” or “we” refers to the owner of the website whose registered postal address is 10 Sahra Grove, Carrum Downs, Victoria, 3201. Our Australian Business Number is 49 682 290 440.

The term “you” refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.

You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material that is owned by or licensed to us. This material includes but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.From time to time this website may also include links to other websites.

These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).You may not create a link to this website from another website or document without Koh Living’s prior written consent.

The law of the State of Victoria, Australia governs this Agreement. The parties submit to the non-exclusive jurisdiction of the courts of this State and the Federal Court of Australia.

Is my privacy protected?

This privacy policy sets out how Koh Living uses and protects any information that you give Koh Living when you use this website. Koh Living is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Koh Living may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from the 1st October 2013.

Wholesale FAQ's

I’m a retailer – How do I get access to the website to view your products and prices?

Thanks so much for your interest!! The first step is to shoot us through your details by registering via the TRADE LOGIN/REGISTER link here, or found on the footer of our site.

Can't find what you're looking for?

Please send us an email and we will get back to you as soon as possible. If you have an order query please include order number in email.

Please email us at